delivery & shipping
How can I track my shipment?
When order has been shipped out from warehouse post system, PMR Team will provide tracking number to your order. We recommend to use one of the following tracking services like: https://www.17track.net/en https://www.trackingmore.com/ Note: Tracking numbers are most of the time poorly updated. The tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of several days to receive it. “Origin Post preparing dispatch” is often an incorrect status as the package has long left origin country but will only update and change status once it will reach destination customs.
I received a different product that I haven’t ordered!
We are sorry for this mistake. Human factor can play its role and you can receive wrong products or even whole wrong package by mistake. If that’s the case, please upload a photo of received items to an image upload site like ibb.co and send us a link with the order number so we can promptly take care of your situation. Note: All products are photographed before they are placed in the package! The issue can be reported only within 2 weeks after receiving the package.
I only received part of my order so far, why is that?
It depends of what you ordered, your order may be shipped from different warehouses and countries. Part of your order could be shipped with a different shipments but always under the same Order ID. The packages wouldn’t delivery on the same day. You can always check if the order was shipped in multiple packages under your order details.
Why does my order show Semi-shipped?
PMRoids ship packages from different warehouses because most of manufactures are using different countries. Please allow us time to fully update your order shipments.