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What happen if I receive an incomplete order?

If something goes wrong with the shipment, PMR Team will resend another package at your request ASAP. PMR Team is working 24-7 at the website to help you so please submit a ticket if you wish to request one.

I received my order, but some of the products were damaged and unusable, what do I do?

PMR Team is working for your satisfied and always make our best but to package products as securely and carefully as possible to prevent possible damage. However, in rare occurrences, unusually rough handling by postal services can cause problems. If you receive a product that is unusable due to damage, please take a clear picture of the damaged, upload to ibb.co and send the link by order ticket system we will replace the damaged products smoothly.

What is the shipping status of COVID-19 pandemic term?

Currently, our warehouses operate normally and ready to prepare packages within 3-4 business days, however, postal facilities may experience delays. Due to extra controls and safety measurements, shipments usually take more time than usual. We kindly beg you to understand current shipping conditions and be patient.

All my personal information is safe at the website?

Your safety is our number one priority. We use highly secured SSL protocol on our site and store your sensitive data only for 90 days. Moreover we run our own servers since 2004 and all of them are protected and encrypted by an advanced security infrastructure developed and maintained by our team of top programmers and software security specialists. All servers are located offshore, outside US & EU jurisdiction. You can rest assured, your personal data is safe!

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